FAQs • Backorder Status We will notify you if your order is backordered for period of time longer than 30 days. If you do not receive an item, please contact our customer service at 866-516-RACK. • Order Cancellations If you need to cancel an order please call our customer service at 866-516-RACK. • Order Changes If you need to change an order please call our customer service at 866-516-RACK. • Order Status • Product Questions Please contact customer service at 866-516-RACK. • Price Match Requests We entertain all Internet price match requests but we cannot guarantee that we will match the prices in all cases. Not all Internet merchants are authorized dealers, nor do they always abide by the pricing guidelines mandated by the respective product manufacturers. At times it is difficult to determine whether the Internet merchant is offering a new product versus a refurbished, blemished, or discontinued product. Please send us the advertisement and we will let you know as soon as we are able to verify the information. You may submit your price match request by e-mail |